VALUE: Fast. Cheap. High Quality. Choose Two.
Lately I have witnessed some urgent sales requirements in the market for my clients products and services, and the theme is consistent. Every buyer wants all three.
by Steve Victor
Another solid work week comes to an end.
And for the first time in a while… we’re heading into a full month with no public holiday interruptions.
This week, one theme stood out repeatedly across my sales engagements with both individuals and clients:
Value over price.
But before I get into that, a quick update on the exercise routine.
This week:
• 40km biking 🚴
• 30km walking 🚶
• A couple of runs mixed in
• Daily planking for 60 seconds
• 25 sit-ups every day — and several days completing 2 sets
Consistency continues.
Now back to sales.
Lately I’ve seen several urgent buying situations in the market, and every buyer seems to want the same three things:
• Fast
• Cheap
• High quality
But here’s the reality…
You only get two.
It’s the oldest triangle in business:
Price. Service. Quality.
Yet most sales conversations completely avoid discussing it.
Instead, sellers try to promise everything:
⚡ Faster delivery
💰 Lower cost
🏆 Better outcomes
That’s not selling.
That’s avoiding the real conversation.
The best salespeople do something different.
They force the trade-off discussion early by asking:
• What matters most here — speed, cost, or quality?
• If we reduce price, what are you willing to give up?
• If this needs to move quickly, what compromises are acceptable?
Because every deal has a constraint.
And if you don’t define it early… your customer will.
Usually at your expense.
Here’s what I see too often:
• “We need it urgently” → but won’t pay for speed
• “We want the best” → but won’t invest in quality
• “We need it cheaper” → but still expect premium service
That’s not a customer problem.
That’s a sales leadership problem.
Your role isn’t to agree with everything.
Your role is to educate buyers on the trade-offs so they can make a real decision.
Because clarity closes deals.
Confusion delays them.
And in this market… delays kill pipeline.
So next time you’re in a deal:
Don’t promise all three.
Make the client choose.
I’ll be back next week with more stories from a week in the life of a Fractional Sales Leader.
